Basic steps of the vehicle repair process

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The vehicle repair process is very similar between some mechanical workshops and others. The main differences are in the different forms of management.

Attitude and approach, dealing with employees and customers, mark how to achieve success.

In the process of vehicle repairs, most mechanic shops share some essential steps that we collect below.

Basic steps of the vehicle repair process

1 Registration

Normally, vehicles arrive at the workshop in 3 ways. The client passes without warning, the vehicle is towed or an appointment has been made. When the vehicle is registered, a mechanic takes care of the repair of that vehicle.

2 Inspection

Once registered, it is essential to properly inspect the vehicle. Knowing the breakdowns that the vehicle has and other data of interest, makes it possible to better communicate to the customer what is happening to their vehicle.

3 Budget estimate

This point is the most important in the process. A well-estimated budget saves time and will prepare the client. The more thorough you are and the more notes you have, the more unforeseen problems that may arise will be avoided.

4 Customer authorization

Without an authorization you cannot work on a client's vehicle.

5 Start of repair

Once authorization is available, the mechanic can start working as mentioned in the estimate.

Normally there are not many changes with respect to the estimate although unforeseen events may appear. If there is something that exceeds the initial estimate, it must be communicated to the client to avoid misunderstandings.

6 Completing the repair

Once the vehicle repair is finished, you have to check that everything is correct.

The vehicle must leave as it entered the workshop at least, avoiding handing it over to the customer with grease stains, residues, dirty interiors, etc.

Vehicles should always be returned as cleanly as possible.

7 Follow-up

After major repairs it is always good to do a personal follow-up with clients. This shows the customer that we care and that we are there if there is a problem.

In general, it is a good practice to follow up with each customer and try to get feedback on their experience to see what can be improved.

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